:: Wholesale prices (to shops) are listed :: Retail prices (to individuals) are double ::
:: How to place an order ::
CALL: the quickest and best method - we do prefer it!
Almost all questions and orders are handled by phone.
(503) 240-0260
Monday through Friday
12noon to 7pm Pacific Time
We are here until 7pm but do not always pick up the phone after 4pm if we are busy packaging our hearts away... Please note the time difference! It is best to call to make sure all your questions are answered and to make sure we have what you want in stock before payment is sent.
E-MAIL: slower response. Questions and details can be more quickly and thoroughly attended to on the phone. We sometimes get backed up with e-mail, and feel that you will receive much more thorough customer support via phone. We are humans. Please call us instead! Unless you're from overseas, in which case, feel free to email.
Email is mainly intended for international ordering and those unable to call during our business hours.
TEXT us at the number above.
MESSAGE us on Instagram or via WhatsApp!
Keep in mind that we are unlikely to respond outside of business hours.
WRITE via snail mail to the address below (convenient if you intend to pre-pay first by check or money order rather than to pay by COD). You can use our optional pre-order form if you'd like. However, it is best to call to make sure all your questions are answered and to ensure we have what you want in stock before payment is sent.
Be sure to include your phone number!
We put together first-time orders for shops and individuals all the time! Just let us know your size, price, and material parameters, and we can pick out some exciting options to meet your needs.
We do not currently have a minimum order requirement. It's totally fine to just order one thing.
:: Methods of payment ::
Please send payments to:
ORGANIC LLC
P.O. Box 17656
Portland, OR 97217-0656
USA
Money orders or checks are payable to: ORGANIC LLC
We accept:
Money orders
Business checks
Personal checks
Cashier's checks
Traveler's checks
Online bill payments
Western Union
Zelle
Melio (also used with QuickBooks payments)
Cash
COD
Barter and trade
We do not accept:
Credit cards
Debit cards
PayPal
Any other online payments
that use the credit card system
Money orders stating "Mobile Deposit Prohibited"
(these seem to be Moneygram money orders issued from specific stores)
PRE-PAYMENTS or CODs by money order, check, or cash are used for all new U.S. customers.
We accept money orders (we strongly prefer them!), business and personal checks, cashier's checks, cash, traveler's checks, and Western Union. Please conceal your payment appropriately when mailing (especially if sending cash), and keep your receipt if you've purchased a money order.
You can also have your bank or credit union send a paper check directly to us via online bill payment. If you haven't already signed up with online bill payment through your financial institution, ask them about it! We regularly get checks directly from banks and credit unions for customers' orders this way.
We do NOT accept debit or credit cards due to ethical concerns.
Enormous corporations do not deserve a cut of your nor our money.
Please consider discontinuing your support of such repressive institutions.
Prepayments versus COD:
Making a prepayment by snail mail will avoid us having to send a package COD, and is thus cheaper.
However, we'll have to wait for your money order, check, or cash to arrive before shipping out your package.
This is especially economical if you are waiting a few weeks for custom work to be completed anyway.
Making a prepayment via Western Union can be quick, but they charge fees.
"COD" means 'Cash' or 'Collect' On Delivery. This is a label we put on the outside of your package.
There is an extra fee to ship packages COD, but if all items are in stock, we can ship the package the same day we receive your order and not have to wait for a prepayment. We use U.S. mail for CODs, not UPS nor FedEx.
The mail carrier will deliver your package once they are handed a check or money order made out to "Organic LLC" in the amount declared on the COD label. They also accept cash, with a $2.00-$2.90 fee so they may then write a money order out to us; this fee does not apply to payments by check or money orders that have already been obtained.
They will generally (but not always) attempt to deliver the package more than once before it is sent back. They may also leave a notice (usually yellow) letting you know they attempted to make delivery and that the package will be available for pickup at your local post office. The post office will hold your package for 30 days before returning it to us, during which time you can go there to pick it up.
COD works best if your business is open or you will be home when your U.S. mail delivery usually occurs, or if you have a P.O. Box. We can also have it delivered to your workplace.
Order form: Here is a handy (completely optional!) order form to send with your prepayment by mail that can help you remember what we'll need to complete your order. It's a .pdf file and is about 155k.
No sales tax: Wholesale orders do not have sales tax; Oregon does not have a state sales tax; we do not exceed any state limits to collect sales tax.
No minimum orders! We do not currently have a minimum order requirement, though we don't usually process orders when the total of the items purchased is less than the total of the shipping cost (ex: one quill).
No money? Check out the barter page for ideas on trades and barter; all items must be pre-approved before they can be accepted. Useful for international customers or those who would like to use credit cards; since we do not accept them, an item may be purchased and shipped to us in lieu of a direct payment.
We may request secured funds only (cashier's check or money order) for large orders (usually $500 and up) or from new customers, as well as for custom ordered jewelry.
International orders: International orders must be pre-paid. Because international COD's are not possible (sorry!), we can only accept prepayments for international orders. We do not take credit cards or online payments. Please use International Money Orders or traveler's checks (recommended), Western Union, or send well-hidden cash using registered mail. We can only accept U.S. $ at this time.
Yes! You can order from us directly.
However, we encourage individuals wanting to place a retail order to BUY LOCALLY.
Shops will place an order with us on your behalf.
ANY professional piercing shop can do this -
just have your local favorite contact us.
If you don't already have a relationship with a nearby establishment,
we'll be happy to recommend shops near you that know our wares if you'd prefer to shop locally.
Let us know your zip code, and hopefully we can turn you on to a store that can take care of you.
Otherwise, just contact us here and we'll take your order directly.
Remember: prices listed are wholesale; retail prices are double.
Please visit our retail page for more information.
:: Why we don't offer online ordering ::
In a word: diversity.
All of our jewelry is handmade from natural materials by humans, and as it's not metal nor mass produced, each pair has unique qualities. While general labels are helpful, they negate variation, and we like to give the option of choice where it exists. There are often dozens of options just within one type of jewelry in one shape in one size which cannot be adequately encompassed in a generalized grouping such as would be found in an online order form, buy now button, or shopping cart. It might be compared to describing each bead in a bead store or leaf on a tree to someone who is not physically there, or pigeon-holing the complex nature of a human being into a stereotype. Our products are variable, heterogenous, and unique.
We do not wish to lump these variations into categories that would give a false impression of regularity,
instead we prefer to aim towards accurate and honest descriptions of their character and sizing.
Thus, the best way to place an order is to call to discuss the details of what you are ordering.
Thank you for your understanding!
Domestic shipping fees for the United States
U.S. Mail: small shipments
PLEASE NOTE: the Post Office raised their rates in July 2025.
Tracking is automatically included on all domestic packages! Tracking numbers can be checked online or by phone during business hours at (800) 222-1811.
$(8)-9for 1st Class Mail (now known as USPS Ground Advantage) (no guarantees, but generally takes about a week to arrive in the Midwest or East coast, or a few days on the West coast, not counting Sundays; does not automatically include insurance nor tracking).
The $8-9 rate is for packages weighing up to 8oz. (most of them).
Packages from 9oz. to 12oz. are $(9)-11, which is not often.
Packages over 12oz. are usually sent by Priority Mail.
Prices in (parentheses) are for packages being shipped close to us.
We will advise you about weight and cost when you place your order. 1st class mail automatically includes free tracking!
Insurance can be added for an extra fee.
$11 for Priority Mail (quick and generally reliable; they estimate, but do not guarantee, that most Priority Mail packages will arrive in 3-4 days, not counting Sundays).
Priority Mail automatically includes tracking and $50 worth of insurance for free!
Additional insurance beyond $50 may be added for an extra fee (see below).
The $11 Priority Mail fee is for orders that can fit into a small flat-rate box (which is most of them!).
Larger sized shipments will go by the pound rate which we can determined based on your zip code, or
there is a flat-rate Priority Mail medium box available for $21, or a large one for $30.
Type in our zip code of 97217 on this this map if you'd like to know when your Priority mail shipment is estimated to arrive from us to you, but keep in mind this is an estimate and is not guaranteed.
$32 for Express Mail for flat-rate envelopes. Most small shipments will qualify for this.
Beyond this, it costs $33-$57 for up to one pound, and $34-$66 for up to 2 pounds, depending on your zone. Express Mail shipments automatically include $100 of insurance and tracking for free.
Additional insurance may be added for an extra fee (see below).
Express Mail, like all mail, may be delivered on Saturdays, but unlike regular mail, may also be delivered on Sundays and even holidays (although there is a $13 extra surcharge to do so). In most cases, Express Mail will be delivered in two days, not overnight, since the cut-off times for dropping off shipments are much earlier than when we visit the post office. However, it is guaranteed to arrive when they say it will.
Extra weight: Shipments weighing more than 1 pound going by Priority Mail (as with t-shirts, sweatshirts, or o-ring kits) will need to add approximately $2-5/pound. We can also use USPS Retail Ground (formerly known as Parcel Post) which is slow but a bit more affordable on very heavy shipments, especially those going further away. Please call for quotes on any heavier items or on weighty Express Mail packages.
Postal COD is an additional fee, which starts at $12 on up (it depends on how much is to be collected).
It costs $13 to ship an order totaling up to $50 to be collected (including postage and this fee - if the fees and postage bump you over the $50, then the fee becomes $16... we know, it's crazy!). Beyond that, it costs:
$16 to collect up to $100; $20 to collect up to $200;
$24 to collect up to $300; $27 to collect up to $400;
$31 to collect up to $500; $35 to collect up to $600;
$38 to collect up to $700; $42 to collect up to $800;
$46 to collect up to $900; $49 to collect up to $1000.
The maximum COD value that can be collected through the post office is $1000.
CODs have tracking, and are automatically insured up to the amount of the COD.
Postal CODs can be paid with money orders, checks, cashier's checks, or cash; if paying with cash, it's $2.55 extra up to $500, or $3.60 up to $1000, so that they can write out a money order to us.
Money orders and checks are payable to "Organic LLC". Please do NOT make payments out to "Postmaster" or "USPS" as we cannot deposit them (some post offices and mail carriers have told our customers to do this, but it is definitely incorrect).
Insurance: Insurance is to protect against loss or damage of the package while it is in transit through the mail. All orders sent by uninsured mail are at your risk.
All COD packages automatically include insurance, and Priority Mail packages automatically include $50 worth.
Full insurance can be added by request for an extra fee on all US shipments.
Please specify if you would like to add insurance; we do not automatically include it. Orders are processed under the assumption that you do not want insurance or tracking unless you have specifically requested it.
You must specifically request insurance if you would like to add it; insurance is only automatic for COD,
$50 worth for Priority Mail packages, and $100 worth for Express Mail packages.
Insurance costs: $3 extra for up to $50 of goodies, $4 up to $100,
$5 up to $200, $6 up to $300, $6 up to $400,
$8 up to $500, $9 up to $600, $11 up to $700,
$12 up to $800, $14 up to $900, $15 up to $1000, etc.
Insured packages with values of $200 or less do not require a signature but will be scanned at delivery.
We are not responsible for loss, delay, or damage caused by the post office.
USPS Tracking can be accessed online, by texting the tracking number to 28777 (standard message and data rates via your carrier may apply) or by phone at (800) 222-1811. We do not automatically call in or email tracking numbers; please let us know if you would like us to contact you with the tracking number for your shipment.
This service used to be called Delivery Confirmation. It does not provide insurance.
Signature confirmation provides a tracking number that can be accessed online or on the phone, and the package must be signed for before it can be delivered. It is available for $5 in addition to postage and other fees. It does not provide insurance.
Shipping times are estimates only and are not guaranteed; days given do not include Sundays or holidays (except Express Mail with a $13 surcharge). Estimates only apply once we have shipped your package. We do not ship out packages until the next business day after we have received your payment if you decide to send us a check or money order in advance. We generally ship packages the same day you place your order (when all items are in stock) if you decide you'd like us to ship it out as a COD before 4pm Pacific Time.
We no longer ship through UPS. We will only use UPS, DHL, or FedEx if you schedule a pickup through your account.
International shipping fees
Canada
PLEASE NOTE: the Post Office raised their rates in July 2025. Please contact us for the most up to date shipping rates, as they change often.
First-class Mail is $18 for most small shipments (up to 8oz.) to Canada; it is $26 up to 2 pounds.
It tends to be a bit slow (1-3 weeks).
Insurance cannot be added; tracking is through the customs form.
First-class mail packages can be sent registered for $22 extra.
First class mail registered is what the post office recommends to send jewelry.
We will advise you about weight and cost when you place your order.
T-shirts and heavy packages will cost extra to ship; we can get you a quote based on the total weight.
Priority Mail to Canada is quick and inexpensive.
The post office estimates Priority Mail will take 6-10 days to arrive.
Insurance up to $200 is included and more can be added.
These packages can be tracked, however, registration cannot be added.
Flat-rate Priority Mail to Canada is $31 for orders that can fit in a legal-sized flat-rate envelope or a small flat-rate box, even a t-shirt.
Priority Mail to Canada not in a flat-rate mailer is $43 for up to one pound.
Express Mail International is now called "Priority Mail Express International" just to confuse things.
We still like to just call it Express Mail as it is very different than Priority Mail International.
The post office estimates Express Mail will take 3-5 days to arrive.
Express Mail International is automatically insured up to $200; more can be added for an additional fee.
Express Mail packages also come automatically with tracking, which can be checked online or by phone.
Flat-rate Express Mail is $60 for orders that can fit in a legal-sized flat-rate envelope or a small flat-rate box, even a t-shirt.
Express Mail not in a flat-rate mailer is $62 for up to half a pound; $65 up to 1 pound; $70 up to 2 pounds.
Insurance: to add insurance to Canadian parcels through the post office, they must be sent by Priority Mail, Express Mail, or registered.
Insurance is not available for First-class Mail.
Insurance through Express Mail or Priority Mail is free for the first $200; after that, it runs:
$12 up to $300, $15 up to $400; $19 up to $500,
$22 up to $600, $25 up to $700, $28 up to $800, etc.
Registered mail is secure, but very slow, as it is kept under lock and key and must be signed for. Registered mail can be used with First-class Mail packages only, and must be under 4 pounds. Registration starts at $22, plus the First-class ($18 for a normal small package) postage fee.
Time in transit cannot be calculated exactly due to customs clearance.
International shipping fees
All other countries
PLEASE NOTE: the Post Office raised their rates in July 2025. Please contact us for the most up to date shipping rates, as they change often.
With all the recent changes to VAT, GDPR, and German packaging rules, we have made the tough decision to no longer ship packages to the EU, UK, European Economic Area, nor Switzerland.
We maintain strict privacy, do not sell any personal information, and use recycled packaging as much as possible.
However, obtaining EU partners and paying fees as required for compliance and reporting for a tiny company such as ours is simply too much of a burden and cost given our current low and infrequent export volumes. This supersedes any shipping rates listed below.
We apologize for the inconvenience.
First-class Mail International for most small packages up to 8oz. is:
$18 to Mexico, or $20-25 Worldwide.
The 1st class mail rate between half a pound up to 2 pounds is: $27 to Mexico, or $30-42 Worldwide.
It tends to be somewhat slow, but it is our most affordable option.
Insurance cannot be added, nor can tracking be added.
These packages can be sent registered for $22 extra.
First class mail registered is what the post office recommends to send jewelry.
T-shirts and heavy packages will cost extra to ship; we can get you a quote based on your country.
Priority Mail International is $44-$80 is quick and relatively affordable.
Insurance up to $200 is included, and more can be added depending on the destination.
Tracking cannot be added to International Priority Mail (besides Canada); nor can registration be added.
The post office estimates Priority Mail will take 6-10 days to arrive.
Flat-rate Priority Mail International for any small shipments that can fit in a legal-sized flat-rate envelope or a small flat-rate box, even a t-shirt, costs: $44 (Price Group 2) to Mexico, Central, and South America; $46-49 (Price Group 4 and 8) to Western Europe, Israel, and Scandinavia; the Czech Republic, Eastern Europe, Greece, the Middle East, Pacific Islands, Asia, and Africa; $46 (Price Group 3) to Japan, Korea, China, India, and SE Asia; $49 (Price Group 5) to United Kingdom; $48 (Price Group 6) to Australia and New Zealand; $58 (Price Group 7) to Russia.
Priority Mail International up to one pound (for orders not fitting into small flat-rate envelopes or boxes; note the price groups are different) starts at: $57 (Price Group 2) to Mexico; $65 (Price Group 3) to the Czech Republic, Poland, Hungary, Eastern Europe, the Baltic states; $65 (Price Group 4) to Israel, Greece, Turkey, Ireland, Denmark, Finland, Spain, Italy, Holland, and rest of Western Europe; $69 (Price Group 5) to Iceland, Greenland, Norway, Sweden, Switzerland, Malta; $63 (Price Group 6) to Middle East, Solomon Islands, South Asia, and Southeast Asia; $64 (Price Group 7) to French Polynesia, the Middle East, Mongolia, Samoa, New Guinea, Malaysia; $62 (Price Group 8) to North and East Africa, the Middle East; $63 (Price Group 9) to sub-Saharan Africa; $60 (Price Group 10) to Central or South America, the Caribbean; $60 (Price Group 11) to Great Britain; $67 (Price Group 12) to Australia and New Zealand; $65 (Price Group 13) to Brazil; $62 (Price Group 14) to China; $67 (Price Group 15) to France; $76 (Price Group 16) to Germany; $62 (Price Group 17) to Japan; $64 (Price Group 18) to Korea and Hong Kong; $80 (Price Group 19) to Russia; $68 (Price Group 20) to United Kingdom.
Please ask for quotes on heavier shipments and countries not listed here.
((Note that for $76-$97 you can instead use the faster Express Mail option!))
For very heavy or bulky shipments, a Priority Mail International flat-rate medium box option is $80-$121; for shipments over 5-10 pounds, this may save money.
Express Mail International is now called "Priority Mail Express International" just to confuse things.
We like to still just call it Express Mail as it is very different than Priority Mail International.
This service is automatically insured up to $200; more can be added for an additional fee.
Express Mail packages come automatically with tracking, which can be checked online or on the phone.
Flat-rate Express Mail (3-5 days) is $76-$97 for orders that can fit in a legal-sized flat-rate envelope or a small flat-rate box, even a t-shirt, so may be a better choice for heavier shipments.
Express Mail International small flat-rate shipments cost (same price groups and Priority Mail International): $77 (Price Group 2) to Mexico, Central, and South America; $76 (Price Group 3) to Japan, Korea, China, India, and SE Asia; $79 (Price Group 4) to Western Europe, Israel, and Scandinavia; $82 (Price Group 5) to United Kingdom; $83 (Price Group 6) to Australia and New Zealand; $97 (Price Group 7) to Russia; $76 (Price Group 8) to the Czech Republic, Greece, Eastern Europe, the Middle East, Pacific Islands, Asia, and Africa.
Express Mail (3-5 days) for up to half a pound (then up to one pound in parentheses) (for orders not fitting into small flat-rate envelopes or boxes; note the price groups are different) starts at: $84-($87) (Price Group 2) to Mexico; $80-($81) (Price Group 3) to the Czech Republic, Poland, Hungary, Eastern Europe, the Baltic states; $80-($83) (Price Group 4) to Israel, Greece, Turkey, Ireland, Denmark, Finland, Spain, Italy, Holland, and rest of Western Europe; $86-($89) (Price Group 5) to Iceland, Greenland, Norway, Sweden, Switzerland, Malta; $76-($80) (Price Group 6) to Middle East, Solomon Islands, South Asia, and Southeast Asia; $82-($86) (Price Group 7) to French Polynesia, the Middle East, Mongolia, Samoa, New Guinea, Malaysia; $74-($81) (Price Group 8) to North and East Africa, the Middle East; $80-($84) (Price Group 9) to sub-Saharan Africa; $72-($75) (Price Group 10) to Central or South America, the Caribbean; $85-($89) (Price Group 11) to Great Britain; $87-($91) (Price Group 12) to Australia and New Zealand; $81-($84) (Price Group 13) to Brazil; $71-($73) (Price Group 14) to China; $82-($85) (Price Group 15) to France; $96-($99) (Price Group 16) to Germany; $86-($89) (Price Group 17) to Japan; $81-($84) (Price Group 18) to Korea and Hong Kong; $102-($106) (Price Group 19) to Russia; $88-($91) (Price Group 20) to United Kingdom.
Please ask for quotes on heavier shipments and countries not listed here.
Insurance: to add insurance to International parcels through the post office, they must be sent by Priority Mail, Express Mail, or Global Express Guaranteed.
Insurance and tracking is not available for First-class Mail.
Tracking is not available for Priority Mail.
Insurance through Express Mail or Priority Mail is free for the first $200; after that, it runs:
$12 up to $300, $15 up to $400; $19 up to $500,
$22 up to $600, $25 up to $700, $28 up to $800, etc.
Registered mail is secure, but very slow, as it is kept under lock and key while in the States and usually handled securely in recipient countries as well. Registered mail can be used with First-class Mail packages only, and must be under 4 pounds. Registration starts at $22, plus the First-class Mail postage fee.
Time in transit cannot be calculated exactly due to customs clearance.
International shipping: additional information
Please ask for a quote for registration (starts at $22, very secure but slow, kept under lock and key while in the States and usually handled securely in recipient countries as well); insurance cost and limits for high value shipments; or
the price of shipping heavy, larger, or thick packages (such as those containing t-shirts, sweatshirts, headdresses, o-ring kits, etc.).
We do not generally use UPS, FedEx, or DHL to ship packages overseas as it is VERY expensive.
However, they do have good tracking and tend to be secure.
Please contact us for quotes to ship through one of these companies.
Let us know if you have an account number with these companies that you would like us to use.
Payments: We accept International Money Orders, traveler's checks, Western Union, or well-hidden cash in U.S. dollars only (sending cash is not considered secure, even if sent as registered mail). International Money Orders are often available from post offices, banks, or companies such as American Express (this does not imply an endorsement, simply a recommendation based on convenience).
We receive a lot of Canada Post money orders from our neighbors to the North, as well as postal money orders from other countries; these seem to be cost effective and convenient.
Western Union payments cannot be sent to a company name, so must be sent to Erica Skadsen (the owner's name), in Portland, Oregon, 97217, USA. In order to prevent fraud, these must be in the exact amount of your order total and in U.S. $. Send us the MCTN number (Money Control Tracking Number) so we can pick it up locally, and the package will be sent after pickup.
We do NOT accept credit cards, debit, PayPal, nor any type of online payments.
Enormous corporations do not deserve a cut of your nor our money.
Please consider discontinuing your support of such repressive institutions.
International COD's are not possible. Please send payments in advance.
Animal products: Special restrictions and laws may apply to shipments containing animal products, such as horn, bone, tusks, quills, or shell. Please ask your customs and wildlife officials before ordering these items, and make sure there are no federal, state, or local laws that may prohibit these items. We require that you sign an international animal products release form before we can ship orders containing animal products internationally. We can email, fax, or mail this to you. We need it mailed back so that we can view the signature; usually these are mailed back to us along with a payment. A copy will be included in your outgoing shipment.
Shipping times are estimates only and are not guaranteed; days given do not include Sundays or holidays (except Express Mail). Estimates only apply once we have shipped your package. We do not ship out packages until the next business day after we have received your payment. Customs may hold onto packages for as long as it takes to properly clear them; shipments containing animal products generally take at least a day longer.
Any customs taxes, duty tax, VAT, GST, other duties, import fees, taxes, penalties, or brokerage fees are paid by the recipient. Please contact your local authorities for more information. Here is a link to the World Customs Organization.
:: Notes on packaging, re-use, and recycling ::
We re-use and recycle many packaging materials
(including baggies, boxes, envelopes, etc.).
We encourage and support companies and individuals in following suit. We feel the status of using new packaging materials is far less important than reusing existing ones that are still highly functional.
The boxes and padded envelopes we use
have high recycled content and
can themselves be re-used and recycled.
The baggies we use are standard #4 LDPE and can be re-used and recycled.
Please let us know
if you specifically want a re-used shipping box or envelope.
It will likely have blacked-out areas from former shippers, old stamps, etc., but still be structurally sound.
In addition, if you would like to not receive:
a paper catalog (which can always be downloaded from here),
care instructions (found online here),
size conversion chart (found online here),
stickers (not always available), or business cards,
let us know and we will not include them with your order.
Terms of Sale, Billing, Policies, and Requirements
Use of Organic jewelry in particular, and natural materials in general, is at your own risk. Organic accepts no liability in connection with the use or misuse of our products.
All jewelry is shipped non-sterile; many pieces cannot be sterilized.
All goods are sold on an "as is" basis without any warranties of any kind. Organic expressly denies and disclaims any implied warranty that goods shall be fit for any particular purpose.
Because most of our items are hand made by humans from naturally occurring non-homogenous natural materials, color, hue, texture, size, weight, engraving, inlays, shape, angles, appearance, and other factors may vary from those shown and from piece to piece. Please call us and ask for a thorough description of the exact pieces that you might be thinking of purchasing. We can also send photos of individual pieces by email if requested.
All sales are final. No refunds.
Claims, defects, or damages must be made by the customer in writing within a period of fifteen days of delivery or will not be accepted. All packaging materials must be saved for inspection (when making an insurance claim for damage).
All orders sent by uninsured U.S. mail are at your risk.
Please specify if you would like to add insurance; we will not automatically include it.
We are not responsible for loss, delay, or damage caused by the post office or customs.
With age, use, abuse, and environmental conditions, your jewelry can lose polish and luster, become damaged, check, split, crack, dry out, become oily, darken, lighten, tarnish, oxidize, disappear, fuss, or complain, inlays may loosen or jump out, grain can rise up, and will generally or specifically suffer various and sundry types of wear and tear. The better organic jewelry is treated, the longer it will last; natural materials are not invincible, and will need more care than surgical stainless steel jewelry. Please read and follow the care instructions. We are not responsible for the condition of the jewelry once it has been shipped (please request insurance if you'd like it). And we're really, really not responsible when you lose something down the drain*, in the Pacific Ocean*, or in Lake Michigan* two years from now (amazingly, all these have been actually asked).
(*Other bodies of water, items of plumbing, mammalian digestive tracts, lengths of time, lame accidents, purposeful mistreatments, natural disasters, and other circumstances may be substituted. It's been known to happen! Think of the archaeological implications...).
As most natural jewelry cannot be sterilized, jewelry returns cannot be accepted, unless there has been a mistake on our behalf (such as a sizing error that we have made). We will not accept returns if you have ordered the wrong size, style, or material. Jewelry will not be accepted that has been used, worn, tried on, damaged, dropped, or mishandled. Your honesty is appreciated, as it is imperative; we have a contract which must be signed and accompany such returns, along with a copy of your valid state or federal photo ID. Returned jewelry is checked to confirm the error and is not resold.
Returns of unused merchandise may be exchanged for credit only with prior approval.
Shipping charges are not refundable.
Allow an average of 2-4 weeks for custom bamboo orders to be made.
Please be patient; each piece is unique and the process takes time. Some pieces are made by traditional craftspeople overseas and will require extra time for both production and shipping.
Estimates are available on the price and date of completion of your order.
Send sketches of custom, unusual, or complex designs by mail.
Please specify all dimensions. Gauges, inches, or millimeters are all fine.
For additional information on terminology, sizing, measurements, a conversion chart, and care instructions, please refer to the general information page.
For current availability on all items, please call, see this website for color pictures, download the catalog, or send a SASE for black and white versions of the catalog pages.
Please note that we specialize in unique, small-run, and hand-made jewelry: we do not do mass production.
All paperwork, including the invoice (which will include details about your payment), catalog, price list, and care instructions will be sent to the addressee only (the 'ship to' address), unless otherwise instructed. Please take note of this especially if you are having something shipped to an address that is not yours, for example, when sending a gift.
We retain the right to store, reproduce, and use images of all merchandise sold or traded, for archival, promotion, or other purposes. An example would be publishing an image of ethnic jewelry that has since sold in a book. Another example would be posting an image of custom plugs that were made on a customer's behalf to this website.
Privacy: personal information, including addresses, phone numbers, e-mail addresses, and account information, will never be sold, traded, leased, or rented, unless as part of a sale of the entire company.
We use this information to process your order, service your account, collect payment, notify you about wait-listed items, and to send out catalogs and updates about current events or offerings from Organic LLC. Please let us know if you would like to change, add, remove, or review the contact information that we have for you. We retain records of all transactions in the form of invoices, which will include contact and payment information. This information about past transactions will still be stored even if you modify or remove your contact information from our database. We give out business (company) information, including contact names, to retail customers who are looking for a shop in their area that may carry our products; let us know if you would not like your business or contact name to be included.
Billing is a courtesy extended to our regular customers only.
Billing terms are net-15. Please make payments promptly-we do appreciate it!
Late payments will be charged a late fee (which also applies to NSF checks) of 10% of the amount due, or $20-whichever is higher; interest will accrue at .75% per month.
NSF checks (Non-Sufficient Funds; bounced; marked return to maker; returned unpaid), and returned/refused COD's, will be billed a $25 service charge, in addition to the amount owed. NSF checks may be redeposited electronically for all recovery attempts; the $25 fee may also be debited from your account at that time. We also reserve the right to collect the fee our bank charged us for the check that didn't clear; this may also be debited to your account. If the funds are unable to be collected using this method, the account will be sent to collections. Any customer that has bounced a check off us will revert to a prepaid money order only payment status until further notification.
Customers that have returned/refused COD's will be billed for shipping fees in addition to the $25 service charge.
Unpaid invoices and past due accounts will be sent to a collections agency.
Organic retains title to items that have not been paid for in full.
Deposits are not refundable. Examples of typical deposits include, but are not limited to: prepayments on large orders, custom hardwood jewelry, or other custom work. If full payment has not been received in a reasonable amount of time (60 days maximum) after notification has been given that custom work has been completed or the order is ready to be shipped, the deposit will be considered forfeited and will not be returned, and the items will become available for sale to others.
Credits, overpayments, unused gift certificates, or any portions thereof, issued before 2011 expired after 5 years; those issued in 2011 and beyond expire after 1 year.
Please call us to discuss problems, make payment arrangements, or any time you are in need of assistance regarding a shipment or invoice. Communication is essential!
We reserve the right to refuse service to anyone or any business at any time for any reason.
In particular, this applies to rude people, perverts, scammers, and sketchiness of any kind.
While every effort is made to avoid them, we are not responsible for typographic or other errors, omissions, or the accuracy or completeness of information on all parts of this website and in related print literature.
No permission is granted to use in any way on any media (including-but not limited to: websites, reprinted literature, catalogs, digital files, jewelry, garments, etc.): a whole image, part of an image, modified image, original design, engraving, logo, overall shape or appearance, or text appearing on this website and related print media. Any such usage will be considered infringement of intellectual property rights and may be an unlawful violation of copyright law or plagiarism. Please notify us if you see any examples anywhere.
These terms and policies may be changed, modified, or portions added or removed from time to time. This page is the most updated and comprehensive listing. The print literature (such as catalog, cover sheet, and invoices) will have updates added as they are printed and as space allows. The newest versions and updates of print and online materials supersede all other versions that came before them and any changes become effective immediately upon being posted or printed. We do not send out notifications of changes to these terms and policies. Thus, please check back here for the most thorough and up-to-date information.
By ordering from us, you hereby agree to these terms, policies, conditions, and requirements.
If you do not agree, please do not place an order, and we won't be upset.
Everything is on here for a reason. We know it's a lot to read, and thank you for your perseverance!
All prices, like life, are subject to change without notice.
